Effective Date: March 3, 2026

Thank you for shopping with Adelfi! We are committed to getting your order to you with care. Please review our shipping and return policies below.

 

Processing Time

All orders are processed within 2-4 business days (Monday through Friday, excluding federal holidays). Orders placed on weekends or holidays will begin processing the next business day.

During peak seasons, sales, or product launches, processing times may be extended by 2-3 additional business days. You will receive a shipping confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States)

• Free shipping on all orders over $75

• Standard flat rate shipping apply to orders under $75: $8

• UPS 2nd Day Air: $22 

International Shipping

Adelfi is not yet shipping internationally.

 

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Shipping Address

Please ensure your shipping address is complete and accurate at checkout. Adelfi is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately at support@adelfi.com.

Lost, Stolen, or Damaged Orders

If your order is lost in transit, please contact us at support@adelfi.com within 14 days of the estimated delivery date. We will work with the carrier to investigate and issue a replacement or store credit where applicable.

If your order arrives damaged, please email us at support@adelfi.com within 7 days of delivery with photos of the damage and we will make it right.

No Refunds Policy

Due to the intimate nature of our products and for the health and safety of all customers, all sales are final. We do not accept refunds. This policy exists to protect every customer who wears Adelfi. We appreciate your understanding.

Exchanges for Sizing

We understand that fit matters, and we want you to feel great in your Adelfi products. If the sizing isn’t quite right, we are happy to offer a size exchange under the following conditions:

• Items must be unworn, unwashed, and in their original packaging

• Exchange requests must be submitted within 7 days of delivery

• The customer is responsible for return shipping costs on the original item

• The customer is responsible for shipping costs on the new replacement order

To initiate an exchange, please email us at support@wearadelfi.com with your order number and the size you would like to exchange for.

Sizing Tips — Please Read Before Ordering

We want your garments to fit perfectly the first time! Because our fabrics have a natural stretch to them, here is our guidance for choosing your size:

• If you are between sizes, we recommend sizing down — the fabric’s stretch will give you a comfortable, supportive fit

• If you prefer a looser, more relaxed fit — size up

• If you have fuller hips + bum and are between sizes — size up for the most comfortable fit to ensure the elastic isn’t restricting your body. 

Still unsure? We’re happy to help! Send us a fit question at support@wearadelfi.com before placing your order and we’ll guide you to the right size.

Contact Us

For shipping-related questions, please reach out to us at hello@adelfi.com. For sizing or fit questions, email support@wearadelfi.com. We aim to respond to all inquiries within 1–2 business days.